BPMInstitute announced a presentation: “Secrets of a Business Process Consultant Shhhhh…Processes, Tools and Techniques that the Pros Use“. The presentation is too pathetic to me but one slide is worth to be memorized:
Have You Ever Heard…
- “You’ll need to come back when Sally’s here, she’s the only one that handles that.”
- “That’s the way we’ve always done it”
- “They don’t do things “our way”
- “That’s not my job”
- “They just sent me to see you, now your sending me back?”
- “Why are you making this so hard?”
- “You’ll need to go back to the _______ to get a signature”
- “I didn’t need this the last time I submitted…”
- “That department does it differently”
- “Well, whoever told you that was wrong, this is the right way.”
У нас не мелочатся :))
Симптомы больных процессов по русски - http://www.2stocks.ru/forum/?showtopic=14871